🌟 Your Nursing Agency (YNA) – Principles of Good Conduct & Code of Conduct

Last Updated: November 4th, 2025

3 min read

🏥 Overview

The Torrens Health Code of Conduct is guided by 14 Principles of Good Conduct, forming the ethical and professional framework that every team member must uphold — every day, in every setting.
These principles ensure that all staff act with integrity, respect, safety, and accountability across the Torrens Health Group, including HMNS, Your Nursing Agency (YNA), Alpha Nursing, Talking Matters, and MPOT.

💠 1. Torrens Health’s 14 Principles of Good Conduct

#	Principle	Description
1	Safety First	Always prioritise safety, act safely, and raise or act on concerns that impact quality or safety. Intervene if others act unsafely.
2	Speak Out	Report and address breaches of laws, policies, or codes. Prevent and respond to violence, neglect, or abuse.
3	Accountability & Integrity	Take responsibility, act honestly, and maintain transparency in all work activities.
4	Respect for Dignity	Treat clients and colleagues with dignity, respecting individuality, freedom, and rights.
5	Cultural Respect	Acknowledge and honour cultural diversity, and prevent breaches of sexual misconduct laws.
6	Collaboration & Well-being	Work in partnership to promote and protect client and colleague well-being.
7	Professional Competence	Provide safe, skilled, and caring services that maintain trust and confidence.
8	Privacy & Confidentiality	Protect all personal, client, and company information. Use discretion and respect privacy.
9	Workplace Safety	Ensure a safe work environment, and always intervene in unsafe practices.
10	Integrity & Trust	Act ethically and responsibly to maintain trust and uphold Torrens Health’s reputation.
11	Professionalism	Maintain professional dress, behaviour, and communication reflective of company values.
12	Information Protection	Safeguard intellectual property and confidential data of Torrens Health and its partners.
13	High Standards	Commit to the highest ethical, professional, and social standards.
14	Compliance	Adhere to all company policies, codes, and lawful directions at all times.

👩‍⚕️ 2. Code of Conduct Requirements for Field Staff

All Nursing and Midwifery Field Staff must comply with the Nursing and Midwifery Board of Australia (NMBA) standards and guidelines as outlined on the AHPRA website.

This includes adherence to:

Policies (e.g., Social Media)

Codes

Code of Ethics

Code of Professional Conduct

Guidelines

Competency Standards

Decision-Making Framework

Registration Standards

Professional Boundaries

Professional Practice Guidelines

Re-entry to Practice

✅ Tip: Regularly review AHPRA and Torrens Health updates to stay compliant with current professional standards.

⚖️ 3. Fundamental Standards of Conduct

In addition to corporate values and principles, all employees and contractors must maintain the following behaviours.

✅ Employees Must:

Act honestly, ethically, and diligently.

Treat everyone with respect, courtesy, and professionalism.

Follow laws, company policies, and lawful directions.

Maintain confidentiality in all professional dealings.

Avoid and declare conflicts of interest.

Use company and client resources responsibly.

Act impartially and objectively, without bias.

Uphold the values and reputation of Torrens Health.

❌ Employees Must Not:

Solicit or accept gifts, benefits, or favours that may influence professional duties.

Provide false or misleading information in any capacity.

Misuse confidential or insider information for personal or third-party gain.

🧭 4. Ethical Decision-Making Guide

When facing uncertainty, use the following self-check framework to guide ethical choices:

Ask Yourself…	Purpose
🧐 Why am I taking this action?	Identify intent and purpose.
👁️ Would this withstand public scrutiny?	Ensure transparency and fairness.
🏛️ Do I have the authority to act?	Confirm legitimacy of the action.
📊 Is it based on facts or assumptions?	Ensure decisions are evidence-based.
🧩 Is it consistent with company values and policies?	Align with Torrens Health standards.
⚖️ What is the outcome for all parties?	Assess fairness and impact.
💬 Is there a conflict of interest?	Identify and mitigate bias.
🕊️ Has natural justice been observed?	Ensure fairness and due process.
⏱️ Was the decision made in a timely manner?	Demonstrate responsibility and efficiency.
💰 Could I personally or indirectly benefit?	Avoid unethical or perceived gains.
🔍 What risks exist?	Evaluate potential harm.
💡 Were alternatives considered?	Show thoughtful judgment.
📝 Are supporting records transparent?	Maintain accountability.