🌙 Availability & Allocations – 24/7 Support for Field Staff

📞 When to Contact Allocations

You should always call Allocations as soon as possible if:

You can’t attend a shift you’ve accepted.

You’re feeling unwell and might not be fit for upcoming shifts.

You need to update your availability or discuss a roster change.

Even outside normal business hours — we’re here 24/7 to help.

⚠️ Cancelling a Shift – The 2-Hour Rule

To help us maintain safe and consistent client care:

If you need to cancel a shift, you must call Allocations at least 2 hours before your scheduled start time.

This gives us enough time to find a replacement and minimise disruption to our clients and teams.

If something unexpected happens within two hours of your shift, call immediately — the sooner we know, the better we can respond.

🤒 Feeling Unwell?

Your health and safety come first — for you, your colleagues, and our clients.
If you wake up feeling unwell, please don’t accept or attend afternoon or evening shifts, even if you think you might feel better later.

It’s better to rest and recover than risk having to cancel last-minute or work while unwell.

💡 Tip: Let Allocations know early — we can adjust your schedule and make sure clients are supported.

🧠 Quick Summary

❤️ We’re Here to Support You

The Allocations Team is always just a call away — day or night.
Our goal is to keep communication open, ensure smooth scheduling, and make your work experience as safe and supported as possible.