⏰ Running Late? Here’s What to Do!

📞 Step 1: Let Us Know ASAP!

As soon as you realize you’re running late, call your Allocations Team immediately.

✅ Preferred method: Phone call (so we can adjust rosters quickly!)

❌ No text messages or emails: We might not see them in time.

⏰ The earlier you let us know, the easier it is for us to update the client and keep everything running smoothly.

💬 Step 2: Tell Us the Key Details

When you reach out, make sure to include:

Your full name

The shift details (time, location, client/facility)

How late you expect to be (e.g. “I’ll arrive about 15 mins late”)

The reason (just a quick explanation — no essays needed!)

Example:
“Hi, it’s Sam Brown — I’m rostered at XYZ Aged Care 7am–3pm. I’m running about 10 minutes late due to traffic, arriving 7:10am.”

🚗 Step 3: Drive Safe!

Don’t speed or stress.
Your safety comes first. We’ll manage the logistics on our end — promise. 💛

📲 Step 4: Check In on Arrival

When you arrive:

Let your Allocations Team know you’ve made it.

Sign in/out as normal at the facility.

Stay calm, smile, and get on with your great work — everyone’s been there!

💡 Bonus Tip:

If you know in advance that your morning might be tight (e.g. school drop-off, public transport delays), let the team know early — we can help you find shifts that better fit your schedule.

💕 Remember:

We get it — things happen!
What matters most is communication and safety.
Keeping your team informed means we can support you (and our clients) better.

✨ Need help or not sure what to do?
Reach out to your Allocations Team — we’re always here to help.