💬 Client Cancellations & Updates – Working Together to Stay Flexible

🕒 Cancelling or Changing a Booking

If you need to cancel or change a scheduled visit, please let us know as early as possible.

💡 The more notice you give, the easier it is for us to adjust and reallocate our staff.

This helps us maintain consistency of care for you and ensures our care workers can plan their time effectively.

⚠️ Late Cancellations

We understand that sometimes, things happen unexpectedly, and that’s okay.
However, when cancellations occur with less than 2 hours’ notice, we may still need to charge for the scheduled visit.

This is because:

Your care worker has already set aside time to attend your service.

Travel and preparation may have already occurred.

We want to ensure fairness and reliability for both clients and staff.

❤️ We’ll always review each situation fairly — our focus is on working with you, not against you. If something unexpected happens, please call us as soon as possible so we can help find a solution.

📞 How to Contact Us

Our Availability & Allocations Team is available 24/7 — day or night, we’re always here to help with:

Changes to your booking times

Short-notice cancellations

Service or care updates

You can contact us anytime via:

📱 Phone: 13 10 99
📞 South Australia Office: (08) 7129 5000
✉️ Email: bookings.sa@yna.com.au or reception.sa@yna.com.au
🌐 Website: www.yna.com.au

💚 Working Together

We truly value your partnership and understanding. By giving us as much notice as possible, you help us:

Maintain consistent, high-quality care

Support our staff to manage their schedules

Keep services running smoothly for everyone

Thank you for helping us continue to provide reliable, person-centred care — together, we can keep your services flexible, fair, and focused on your wellbeing.